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Sometimes a high-performing engine gets sluggish. It can be a sign of a serious problem, requiring a complete re-build; or it can simply mean it’s time for a tune-up.
In the world of healthcare IT, the engines that keep hospitals running are hospital information systems (HIS) like McKesson Horizon. When they sputter, frequently it’s related to physician adoption of (and dissatisfaction with) a physician-facing application – CPOE is a common sore spot – because many HIS’s were designed to automate hospital operations first and foremost; physician workflow was an after-thought.
Community Memorial Health System (CMHS) experienced just that situation with its HIS. Physicians there found the system’s electronic order entry process unwieldy and frustrating. As a result, hospital executives knew that driving to Stage 2 and 3 levels of physician adoption of CPOE was going to be problematic.
In response, CMHS opted to deploy a software “overlay” (from PatientKeeper) on top of the HIS to give physicians their own, distinctly physician-centric work environment.
Unlike other physician-facing IT CMHS deployed in the past, physicians actually have requested to use the PatientKeeper system.
Since going live this Spring, CMHS has seen rapid adoption of the PatientKeeper CPOE application through its initial roll-out to hospitalists, who attend a majority of inpatient admissions. IT leaders at CMHS expect a similar response from affiliated physicians in the coming months.
So in the end, a tune-up was all that was needed to get CMHS’s high-performance engine humming again.
Don Burt is the Chief Medical Officer for PatientKeeper, a sponsor of "The Floor Plan" on McKesson Social.
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